Privacy Policy for ReelTrend – Instagram Reel & Post Exporter
Effective date: 2025-08-16
This Privacy Policy explains how ReelTrend ("we", "our", or "us") handles information in connection with your use of the ReelTrend browser extension (the "Extension"). By installing or using the Extension, you agree to this Policy.
1) Information We Handle
- Information you choose to export: When you use the Extension, you may select social media content to export (for example, post identifiers, post links, captions, dates, counts such as likes/comments/views, and the associated public username).
- Communications: If you contact us for support, we receive the information you provide in that communication (such as your email address and message).
We do not collect or receive your account credentials. We do not track your browsing history. We do not run advertisements.
2) How We Use Information
- To provide the Extension’s features you request, including preparing the export file you choose to download.
- To communicate with you about the Extension, respond to inquiries, and provide support.
- To maintain the safety and integrity of the Extension, including preventing abuse.
We do not sell or rent your information.
3) Where Processing Occurs
The export you initiate is prepared for you. Files you download are saved to your device under your control. We do not operate a service that ingests your exported content by default. If you email or otherwise send us information (for example, for support), we will receive and process that information to respond.
4) Legal Bases (where applicable)
If you are in the EEA, UK, or Switzerland, we rely on: (a) performance of a contract, to provide the Extension features you request; (b) legitimate interests, to maintain and improve the Extension and to protect against fraud or abuse; and (c) consent, where required by law (for example, for optional communications).
5) Sharing of Information
- No selling or marketing use: We do not sell or share your information with third parties for their marketing.
- Service providers: If we use trusted vendors to help us operate (for example, customer support tools or email providers), they may process limited information on our behalf and under our instructions, subject to confidentiality and security obligations.
- Legal compliance and safety: We may disclose information if required by law or to protect rights, safety, or integrity.
6) Data Retention
- Export files: Saved by you and remain under your control. We do not keep a copy by default.
- Support communications: Retained only as long as necessary to address your request and comply with legal obligations.
7) Your Rights
Depending on your location, you may have the right to access, correct, or delete personal information we hold about you; object to or restrict certain processing; request portability of information you provided to us; and withdraw consent where processing is based on consent. To exercise rights, contact us using the details below. We may need to verify your identity.
8) Security
We use reasonable administrative and organizational measures designed to protect information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Files you export are under your control once saved to your device.
9) Children’s Privacy
The Extension is not directed to children under 13 (or the age of digital consent in your jurisdiction). We do not knowingly collect personal information from children.
10) International Transfers
If we process information in countries other than your own (for example, through a service provider), we will use appropriate safeguards as required by applicable law.
11) Changes to This Policy
We may update this Policy from time to time. The effective date above indicates when this Policy was last revised. Material changes will be posted through an update to this document.
12) Contact Us
For questions, requests, or complaints regarding this Policy or our practices, please contact:
- Email: mattybluex@gmail.com